Level 3 Certificate in

Information Communications Technician

Apprentice
Level

Level 3 advanced

Typical
duration

18 months

Training
method

Blended

Assessment
method

Portfolio

Funding
value

£15,000

EPA
organisation

BCS

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation. 3 pathways available: Network Technician, Digital Communications, Support Technician

The next steps could be to move to the Level 4 DevOps, Business Analyst, or Data Analyst apprenticeship programmes

1st & 2nd line Support Telecoms Technician, Cloud Technician, Communications Technician, Cyber/Security Support, Data Centre, Support Technician.

Receive 10 certificates typically including Sustainability in Business, Admin & Digital Careers, DSE Risk Assessment, GDPR, Planning and Allocating Work and Principles of Internet Safety

What to expect from LMP Education

Dedicated account management and recruitment
Leading nationwide apprenticeship training provider
Specialists in the education, training and business sectors
Delivering vibrant, engaging learning for all learners
Blended and remote teaching and learning
Tailored learning plans for each individual
Experienced tutors and delivery support team
Designated safeguarding officers, policies and procedures

Programme
Information

Approaches to back up and storage solutions.
Basic elements of technical documentation and its interpretation.
Principles of root cause problem solving using fault diagnostics for troubleshooting.
Principles of basic network addressing for example binary.
Basic awareness of the principles of cloud and cloud-based services.
Fundamental principles of virtual networks and components.
Principles of cultural awareness and how diversity impacts on delivery of support tasks.
Methods of communication including level of technical terminology to use to technical and non-technical stakeholders.

Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
Apply the appropriate tools and techniques to undertake fault finding and rectification.
Apply Continuous Professional Development to support necessary business output and technical developments.
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.

Works professionally, taking initiative as appropriate and acting with an ethical approach.
Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders.
Demonstrates a productive and organised approach to their work.

Interested in this course?

We work with more than 1,000 employers across a wide range of industries throughout the UK. Whatever your career goals are, we have apprenticeships for you.