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Short Courses

Course Overview

Learn how to develop, implement and maintain complete IT solutions such as networks, operating systems and applications

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Apprentice Level

Level 3 advanced

Typical
duration

24 months

Training
Method

Blended

Assessment
Method

Portfolio

Funding
Value

£13,000

EPA
Organisation

BCS

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. 2 pathways are available:Hardware Technician and Software Technician

Upon successful completion of this scheme, you could progress on to : Application Engineer, Service Analyst or DevOps Junior Engineer

IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support

Receive 10 certificates typically including Sustainability in Business, Admin & Digital Careers, DSE Risk Assessment, GDPR, Planning and Allocating Work and Principles of Internet Safety

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. 2 pathways are available:Hardware Technician and Software Technician

What to expect from LMP Education

  • Dedicated account management and recruitment
  • Leading nationwide apprenticeship training provider
  • Specialists in the education, training and business sectors
  • Delivering vibrant, engaging learning for all learners
  • Blended and remote teaching and learning
  • Tailored learning plans for each individual
  • Experienced tutors and delivery support team
  • Designated safeguarding officers, policies and procedures
IT Solutions Technician (Hardware / Software)

Programme
Information

  • The key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.
  • The main components of a computer system and their purpose, including servers, end-user computers, and mobile devices (both physical and virtual), user interfaces, CPUs, storage and connectivity.
  • The different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.
  • Why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.
  • The main trends in emerging technologies – including the Internet of Things (IoT), artificial intelligence, and automation - and the potential implications for digital activities.
  • Planning and delivery within their role and how this contributes to the wider team and the organisation.

  • Operates in line with organisational polices, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation policies.
  • Diagnoses and understands client requirements and problems using sound analytical and problem solving skills.
  • Communicates effectively in a variety of situations including formal and informally both within their team and externally.
  • Applies a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software).
  • Operates securely across all their areas of responsibility.
  • Creates and maintains documentation in accordance with best practice, organisational guidance and legislation.

  • Works professionally and independently, taking responsibility and initiative as appropriate.
  • Learn from your mistakes and demonstrate how you have developed since making them.
  • Demonstrates a productive and organised approach to their work.
  • Works effectively with customers, clients and users.
  • Work in a safe manner and listen to instructions carefully.

Apprenticeships

Interested in this course?

We work with more than 1,000 employers across a wide range of industries throughout the UK. Whatever your career goals are, we have apprenticeships for you.

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