Training crucial for the medical administration sector 

Medical Administrators offer an essential role within GP Practices, hospitals, the NHS and other medical facilities. They interact with the stakeholders and need to possess skills and knowledge not only about the medical sector but also about customer service and interacting with others. This is why having adequately trained administration staff is so crucial to the medical sector.  

In this article we will discuss some key skills need for those working within medical administration and offer solutions on how to ensure your team is fully qualified at minimal cost.  

Operational skills 

Medical Administrators need to have excellent operational skills to ensure that they can adequately support the efficient management of their workplace. Individuals in these roles need to be able to handle scheduling and resource management and have software proficiency in the appropriate software. 

Communication skills 

The role of a Medical Administrator can be a client-facing role at times needing to interact with patients over the phone or in person. Additionally, Medical Administrators interact with other administration staff, doctors, nurses, and other medical personnel. As such it is key for them to have excellent communication skills to ensure that interactions go smoothly. 

Understanding of the medical sector 

Working as an Administrator within the medical sector is very different to working in other sectors, with strict compliance and rules that must be followed. Working Medical Administration will need to have an understanding of the medical sector in order to give excellent service to medical staff and patients alike. 

Medical Administrator apprenticeship 

LMP Education recently launched a brand-new Level 3 Medical Administrator Apprenticeship. This programme is designed to boost productivity, enhance communication, and improve workplace efficiency in a GP practice, hospital, the NSH or other medical environments.  

Employers can use this programme to hire new staff, or to upskill existing members of their team. Apprenticeships are the perfect investment in an employee employees’ professional development. 

The benefits of using apprenticeships to hire or upskills staff 

Using apprenticeships to hire or upskill team members is a cost-effective way to ensure your team is fully trained and up to date with their qualifications. There are two key benefits to apprenticeship programmes: 

The Apprenticeship Levy 

Apprenticeships are funded using the apprenticeship levy. This is a UK tax on large employers which is used to fund apprenticeship training. It is payable by all employers with an annual pay bill of more than £3 million, at a rate of 0.5% of their total. The levy is paid into a central digital apprenticeship service (DAS) that employers can access. Funding is available for both new and existing employees and the training must be delivered by an approved training provider. Download Apprenticeship Levy Guide  

National Insurance Contributions  

From April 2025 employer national insurance contribution has increased from 13.8% to 15%. However, employers who employ apprentices do not need to pay national insurance for apprentices under the age of 25. This rule also applies to current employees who are placed on an apprenticeship programme. 

LMP Education 

LMP Education is an award-winning apprenticeship training provider who offer a range of apprenticeships for the medical sector and beyond. Additionally, LMP Education offers a free apprenticeship recruitment service for employers who are looking to bring in an apprentice into their team. LMP will advertise your position, screen candidates ahead of sending them to your team, and support you throughout the recruitment process. After a successful apprentice is placed, LMP Education will provide them with their apprenticeship training.  

As part of our ongoing support, LMP can work consultatively on apprenticeship levy strategy, ensuring that levy funds are fully used up and not returned to the treasury, and that the benefits to staff are maximised. We also have a network of levy gifting partners to ensure that you never run out of funds.  

If you are interested in recruiting or upskilling a Medical Administrator contact the LMP Education team today!