Level 2 Certificate in

Principles of Customer Service

Course Overview

Guaranteed job interview at completion. This free course provides the knowledge and skills required by employers to work in a range of different environments in a customer service role.

Download a course leaflet

Programme
Information

Principles of customer service and delivery.
Understand customers.
Understand employer organisations.
Understand how to communicate with customers.
Understand how to handle customer information.
Understand how to resolve problems and deliver customer service to challenging customers.
Understand how to develop customer relationships.

LEARNERS NEED A LAPTOP OR COMPUTER TO ACCESS THIS COURSE.

This course is delivered remotely.
Learners must be 19+ with low / no income and able to commit to the course.
Learners must have access to relevant identification to register to the course.
An online initial assessment is required to be completed prior to the course starting.
Learners Maths & English working level must be at least entry level 3.
Must not have completed these qualifications previously at degree standard or possess the same qualifications higher than level 1.