Level 5 Certificate in

Operations or Departmental Manager

Apprenticeship level

Level 5 higher

Typical duration

20 months

Training
method

Blended

Assessment method

Consultative project

Funding
value

£7,000

EPA
organisation

INNOVATE

An Operations or Departmental Manager is someone who manages teams and projects, and plans and implements operations and contributes to the organisational strategy, as well as its implementation. They are accountable to a more senior manager or business owner

On completion, apprentices can register as full members with the chartered management institute and those with 3 years’ of management experience can apply for chartered manager status through the CMI

Operations or Departmental Manager Level 5 Standard

Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers

Receive 10 certificates typically including Performance Management, Leading & Motivating a team, Conflict Management, GDPR, Organising and Delegating

What to expect from LMP Education

Dedicated account management and recruitment
Leading nationwide apprenticeship training provider
Specialists in the education, training and business sectors
Delivering vibrant, engaging learning for all learners
Blended and remote teaching and learning
Tailored learning plans for each individual
Experienced tutors and delivery support team
Designated safeguarding officers, policies and procedures

Programme
Information

Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.
Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance.
Knowledge of management systems, processes and contingency planning.
Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Know how to manage multiple teams, and develop high performing teams.
Understand performance management techniques, talent management models and how to recruit and develop people.

Able to input into strategic planning and create plans in line with organisational objectives.
Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.

Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Determination when managing difficult situations. Seeks new opportunities.
Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.

Interested in this course?

We work with more than 1,000 employers across a wide range of industries throughout the UK. Whatever your career goals are, we have apprenticeships for you.