Principles of Customer Service

Course Overview

This free course provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Guaranteed job interview at completion.

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Programme
Information

Principles of customer service and delivery.
Understand customers.
Understand employer organisations.
Understand how to communicate with customers.
Understand how to handle customer information.
Understand how to resolve problems and deliver customer service to challenging customers.
Understand how to develop customer relationships.

LEARNERS NEED A LAPTOP OR COMPUTER TO ACCESS THIS COURSE.

This course is delivered remotely.
Learners must be 19+ and able to commit to the course.
Must not have completed these qualifications previously at degree standard or possess the same qualifications higher than level 1.

What to expect from LMP Education

Leading nationwide training provider
Specialists in the education, training and business sectors
Delivering vibrant, engaging learning for all learners
Blended and remote teaching and learning
Tailored learning plans for each individual
Experienced tutors and delivery support team
Designated safeguarding officers, policies and procedures
Mayor’s quality mark for skills academies in digital

Interested in this course?

We offer a range of fully funded online short courses to help you enhance your skills, widen your job opportunities and increase your confidence.

Check your eligibility and apply today via our new Short Online Courses website - click on the button below.